Privacy Policy

1. Introduction

d'Katia Software Technologies Pvt. Ltd. (“d'Katia”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we may collect, use, store, disclose and protect personal information when you visit our website, submit an enquiry, request a demonstration, contact our team, explore partnership opportunities or interact with our digital services.

CareerBook ERP™ is our Enterprise Education Operating System (EEOS), designed to support the operational, academic, administrative and management requirements of educational institutions.

This policy primarily concerns information collected through our public website and related business communications. Where CareerBook ERP™ is deployed for an educational institution, the handling of student, parent, employee and other institutional data may also be governed by the relevant customer agreement, applicable privacy notices and the institution's instructions.

2. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information.

Contact and identity information — This may include your name, professional designation, organisation, email address, telephone number, country and other details you choose to provide through an enquiry or contact form.

Business and institutional information — When you enquire about CareerBook ERP™, we may collect the name and type of your institution, the number of campuses or learners, your areas of interest, your implementation requirements and other information relevant to evaluating your enquiry.

Communication information — We may retain the information you provide when communicating with our team, including enquiries, meeting requests, feedback, correspondence and business-related discussions.

Technical and website usage information — When you visit our website, certain technical information may be collected automatically, depending on our website configuration. This may include your IP address, browser type, device information, pages visited, referral source, access times and general website interaction data.

Cookie and similar technology information — Our website may use cookies or similar technologies to support website functionality, remember preferences, understand website usage or support other purposes described in our Cookie Policy.

We will update this section if the website introduces additional collection methods or tracking technologies.

3. How We Use Information

We may use personal information for the following purposes:

• Responding to enquiries and requests for product demonstrations.
• Providing information about CareerBook ERP™ and its capabilities.
• Understanding the requirements of educational institutions and prospective customers.
• Managing business communications, meetings and partnership enquiries.
• Preparing proposals, quotations and relevant product information.
• Improving our website, content and user experience.
• Maintaining website security and preventing misuse.
• Managing recruitment enquiries where applicable.
• Meeting applicable legal, regulatory and contractual obligations.
• Establishing, exercising or defending legal claims where necessary.

We will use personal information only for purposes that are lawful and appropriate to the relevant interaction.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following, as appropriate:

• Your consent.
• Steps taken at your request before entering into a contract.
• Performance of a contract.
• Compliance with a legal obligation.
• Legitimate interests, where recognised by applicable law and where those interests do not override your rights.
• Other lawful grounds permitted by applicable legislation.

The applicable legal basis will depend on the circumstances and the laws governing the processing.

5. Education Institution and ERP Data

CareerBook ERP™ is designed for use by educational institutions. Information processed through an institution's ERP environment may include student records, parent or guardian details, employee information, academic records, attendance, examination results, financial transactions and other institution-related information, depending on the modules deployed.

The role of d'Katia in handling such information depends on the relevant deployment and contractual arrangement. An educational institution may determine why and how its institutional data is processed, while d'Katia may process that data to provide, maintain or support the service under the institution's instructions.

The applicable responsibilities, permitted uses, security measures, retention requirements and data-subject request procedures should be defined in the relevant customer agreement and data-processing terms.

We do not intend this public website Privacy Policy to replace the privacy notices or contractual data-protection arrangements applicable to an institution's ERP deployment.

6. Sharing of Information

We do not sell personal information as a business practice.

We may share information where necessary with the parties described below. Where required by law or contract, we will apply appropriate safeguards to such disclosures.

Service providers — Third-party providers that support our website, hosting, communications, security, analytics, customer relationship management or other business operations, where such services are used.

Business and implementation partners — Relevant partners may receive information when necessary to respond to an enquiry, support a regional engagement or provide a service, subject to the applicable arrangements and permissions.

Professional advisers — Legal, accounting, auditing or other professional advisers may receive information where reasonably necessary for their services.

Authorities and legal processes — We may disclose information where required by applicable law, a valid legal process or a lawful request from an authorised authority.

Business transactions — Information may be disclosed as part of a merger, restructuring, acquisition or transfer of business assets, subject to applicable legal requirements.

7. International Data Transfers

d'Katia may engage with customers, prospective customers, service providers and partners in different countries.

Depending on the services used and the relevant arrangements, personal information may be accessed or processed in countries other than the country in which it was collected.

Where applicable law requires safeguards for international transfers, we will seek to implement the required measures.

The actual hosting locations, cross-border data flows and applicable transfer mechanisms should be confirmed for each relevant service and deployment.

8. Data Security

We recognise the importance of protecting personal information against unauthorised access, disclosure, alteration, loss or misuse.

We seek to use appropriate technical and organisational measures based on the nature of the information, the services provided and the applicable risks.

The specific controls applicable to the website and CareerBook ERP™ deployments may differ. Security commitments for a particular institutional deployment should be confirmed in the relevant service agreement and security documentation.

No method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business records, providing contracted services, resolving disputes and meeting legal obligations.

Retention periods may vary according to the type of information, the purpose of processing, contractual requirements and applicable law.

Where information is no longer required, we will take appropriate steps to delete it, anonymise it or otherwise handle it in accordance with applicable requirements.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally applicable.
• Withdraw consent where processing relies on consent.
• Object to or request restriction of certain processing.
• Request a copy of information in a portable format where applicable.
• Opt out of certain marketing communications.
• Lodge a complaint with a competent data-protection authority.

To make a privacy-related request, contact us using the details provided below.

We may need to verify your identity and assess the request under the applicable law before responding. Certain information may need to be retained where a legal obligation or other lawful basis applies.

Where information concerns an educational institution's users and is processed on the institution's behalf, we may direct the request to the relevant institution or coordinate with it as required by the applicable arrangement.

11. Marketing Communications

We may use the contact information you provide to respond to your enquiry and, where legally permitted, to share relevant product updates, invitations or business communications.

You may opt out of marketing communications using the unsubscribe mechanism provided or by contacting us.

Opting out of marketing communications will not prevent us from sending essential communications relating to an existing business relationship, where permitted by law.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

Those third parties operate under their own privacy policies and terms. We are not responsible for the privacy practices of websites or services that we do not control.

We recommend reviewing the applicable policies before providing personal information to a third party.

13. Children's Privacy

Our public website is intended primarily for educational institutions, professionals, business representatives and other interested organisations.

We do not intentionally seek to collect children's personal information through the public website for independent marketing purposes.

Educational institutions using CareerBook ERP™ may process student information as part of their educational and administrative activities. Such processing should be governed by the relevant institutional arrangements, applicable law and appropriate safeguards for children.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, services, business practices or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date. Where legally required, we will provide additional notice or seek consent.

15. Contact Us

For questions, requests or concerns regarding this Privacy Policy or our handling of personal information, contact:

d'Katia Software Technologies Pvt. Ltd.

Product: CareerBook ERP™ — Enterprise Education Operating System (EEOS)

Email: info@careerbookerp.com

Phone: +91 91886 80080

Please use the subject line “Privacy Policy Enquiry” when contacting us about privacy matters.