Training, Support and Ownership After Go-Live
Building internal champions so the platform stays current as processes evolve.
Key takeaways
- Go-live is the start of adoption, not the end of the project.
- Internal champions keep knowledge inside the institution.
- Review processes each term and adjust configuration.
01Adoption starts at go-live
The weeks after go-live decide whether a platform becomes part of daily work. Quick answers to staff questions and visible fixes build confidence.
Go-live is the start of adoption, not the end of the project.
02Grow internal champions
Champions in each department learn the platform in depth, help colleagues and feed improvement ideas back to the project team. They keep knowledge inside the institution as staff change.
- Role-based training paths
- Short refreshers at the start of each term
- A shared log of questions and answers
03Keep the platform current
Processes change with new programmes, campuses and regulations. A termly review of configuration keeps the system aligned with how the institution actually works.
CareerBook Editorial Team
Insights for education leaders. This is sample content to preview the article layout; the final article will be supplied by the CareerBook ERP team.
